Stomatološka Poliklinika Čeperković
According to our open methodology, this clinic scored 47.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #16 of 20 ranked clinics · Last checked: 17 September 2026
47.8/100
Positions by Rating Profile
- Overall Transparency & Trust#1647.8/100
- Best for Expatsnot ranked
- Best for Dental Implants#1546.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1731/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Children#1349/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation / general anaesthesia information found on the clinic’s public materials.
Summary
General dental polyclinic in central Tuzla run by Dr. Ahmed Čeperković together with two associate dentists, offering orthodontics, pediatric dentistry, radiology and aesthetic dentistry.
Strengths
- Information Transparency: 16 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Communication & Service: 1 of 8.5 verifiable points (missing: whatsApp / LINE available; english spoken; pre-visit consultation possible; convenient opening hours)
- AI & Search Visibility: 3 of 8 verifiable points (missing: mentioned for: best dentist Bosnia; mentioned for: English speaking dentist Bosnia; mentioned for: dental implants Bosnia; mentioned for: emergency dentist Bosnia; mentioned for: Bosnia dental clinic for expats)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
16 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✗ | Dentist specializations listed [s1] | 0/2 |
| ✓ | Real clinic photos Google Business photo strip shows clinic photos [poliklinika-ceperkovic-tuzla-deepen-4] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✗ | English website version [s1] | 0/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
11.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-09-17 [poliklinika-ceperkovic-tuzla-deepen] | 4/6 |
| ◐ | Google review volume as of 2026-09-25; previously 72 [poliklinika-ceperkovic-tuzla-gbp-2026-09-25] | 1.5/3 |
| ✓ | Review recency Newest Google review is dated 2026-09-25 (listing read 2026-09-25). [poliklinika-ceperkovic-tuzla-gbp-2026-09-25] | 3/3 |
| ✗ | Clinic responds to reviews None of the 16 reviews read from the last 24 months (2024-10-07 to 2026-09-25) carries an owner reply on the Google listing (read 2026-10-05). [poliklinika-ceperkovic-tuzla-r6rep] | 0/2 |
| ✗ | No recurring complaints Two independent reviews describe rushed prosthetic work needing costly correction; histogram 10/1/0/0/61 [poliklinika-ceperkovic-tuzla-deepen] | 0/2 |
| ✓ | No suspicious review patterns no signs of manipulation; detailed genuine negative reviews present [poliklinika-ceperkovic-tuzla-deepen-6] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing; the clinic's own website has no TripAdvisor link [poliklinika-ceperkovic-tuzla-deepen-5] [poliklinika-ceperkovic-tuzla-deepen-15] | 0/0.5 |
| ✗ | Other review platforms No profile on WhatClinic, Dental Departures, Bookimed or Trustpilot (checked 2026-10-01); the clinic's own website links to no review platform [poliklinika-ceperkovic-tuzla-deepen-16] [poliklinika-ceperkovic-tuzla-deepen-17] [poliklinika-ceperkovic-tuzla-deepen-18] [poliklinika-ceperkovic-tuzla-deepen-19] | 0/0.5 |
Medical Infrastructure
11.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray [s1] | 2/2 |
| ✓ | CBCT (3D imaging) CBCT scanning documented and priced (100 KM) [poliklinika-ceperkovic-tuzla-deepen-2] | 2/2 |
| ✓ | Implantology implants mentioned on the clinic's site [poliklinika-ceperkovic-tuzla-deepen-7] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery Oral surgery named among the clinic’s treatments on its services page [poliklinika-ceperkovic-tuzla-deepen-3] | 2/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✗ | Emergency care No emergency or same-day appointment service documented on the site [poliklinika-ceperkovic-tuzla-deepen-8] [poliklinika-ceperkovic-tuzla-deepen-9] | 0/1.5 |
| ✗ | Works with international patients the only 'abroad' mention is the dentists' own continuing education, not treating foreign patients [s1] | 0/2 |
Communication & Service
1 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available no WhatsApp/LINE found on site [poliklinika-ceperkovic-tuzla-deepen-10] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✗ | English spoken no English-language content or statement found [poliklinika-ceperkovic-tuzla-deepen-11] | 0/2.5 |
| ✗ | Pre-visit consultation possible no online consultation feature found [poliklinika-ceperkovic-tuzla-deepen-12] | 0/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✗ | Convenient opening hours [s1] | 0/1.5 |
AI & Search Visibility
3 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Bosnia", "English speaking dentist Bosnia", "dental implants Bosnia", "emergency dentist Bosnia", "Bosnia dental clinic for expats".
| ✗ | Mentioned for: best dentist Bosnia [sq] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Bosnia [sq] | 0/1 |
| ✗ | Mentioned for: dental implants Bosnia [sq] | 0/1 |
| ✗ | Mentioned for: emergency dentist Bosnia [sq] | 0/1 |
| ✗ | Mentioned for: Bosnia dental clinic for expats [sq] | 0/1 |
| ✓ | Structured data on website JSON-LD present site-wide [poliklinika-ceperkovic-tuzla-deepen-13] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages dedicated pages per treatment [poliklinika-ceperkovic-tuzla-deepen-14] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Dental Centar Alma15.7 of 100View report →
- #2Simić Dent35.6 of 100View report →
- #3Elite Dent49.1 of 100View report →
Measured by Ansmeter, 8 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Ahmed Čeperković [s1] | Founder; graduate, Stomatološki fakultet Univerziteta u Sarajevu | not verified |
| Dr Emina Dubravić [s1] | — | not verified |
| Dr Muhamed Šehović [s1] | — | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://poliklinika-ceperkovic.ba |
|---|---|
| Phone | +387 61 777 400 |
| Google Maps | Map listing |
| Address | Maršala Tita 81, 75000 Tuzla, Bosnia and Herzegovina |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://poliklinika-ceperkovic.ba | The phrase "edukacijom u zemlji i inostranstvu" (education at home and abroad) refers to the dentists' training, repeated on the home and services pages; no international/foreign-patient service or page found across the 30-page site | 2026-09-17 |
| maps | https://www.google.com/maps/place/PZU+Stomatolo%C5%A1ka+poliklinka+… | Google rating 4.4 (72 reviews) as of 2026-08-27 | 2026-08-27 |
| sq | search:best dentist Bosnia / English speaking dentist Bosnia / dental implants Bosnia / emergency dentist Bosnia / Bosnia dental clinic for expats | AI/search visibility scout 2026-08-27 | 2026-08-27 |
| poliklinika-ceperkovic-tuzla-deepen | https://www.google.com/maps?cid=16660463474804393844&hl=en | Google listing 2026-09-17: 4.4 from 72 reviews, histogram 1-5★ 10/1/0/0/61 (15.3% one- or two-star). 2★ review (2025-11-22): work "završen na brzinu ('sklepan')", ill-fitting crowns, teeth ground down then extracted after complications; 1★ review (2026-04-28): "Brzo odradjeno, još brže naplaceno. Sada korigovanje kosta vise novca i vremena... Dr. Emina nije se nikada javila da uradi korekcije" (rushed, charged fast, correction now costs more money and time, the dentist never called back) | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-2 | https://poliklinika-ceperkovic.ba/dentalna-radiologija/ | "CBCT (konusna kompjuterizovana tomografija) – 3D snimak za implantologiju i hirurgiju"; price list: "CBCT 3D snimak 100 KM" | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-3 | https://poliklinika-ceperkovic.ba/usluge/ | Services page: "Od preventivne njege i estetske stomatologije, do implantologije, ortodoncije i oralne hirurgije – kod nas možete obaviti sve potrebne tretmane" (from preventive care and aesthetic dentistry to implantology, orthodontics and oral surgery, all treatments available here); the children’s dentistry page itemises extractions | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-4 | https://www.google.com/maps?cid=16660463474804393844&hl=en | Photo strip reviewed 2026-09-17: visitor- and business-uploaded clinic photos, not stock | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-6 | https://www.google.com/maps?cid=16660463474804393844&hl=en | Dates spread 2025-08 to 2026-04; reviewer accounts show 4-66 prior reviews; histogram not skewed toward 100% five-star | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-7 | https://poliklinika-ceperkovic.ba | Homepage and services page list implantology among the clinic's treatments | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-8 | https://poliklinika-ceperkovic.ba | All 36 pages of the site’s sitemap read: no emergency or same-day appointment service; the only urgent-care wording is first-aid advice on the children’s dentistry page telling patients to come in at once after a knocked-out tooth | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-9 | https://www.google.com/maps?cid=16660463474804393844&hl=en | Google Business Profile category is "Cosmetic dentist" only, no emergency category | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-10 | https://poliklinika-ceperkovic.ba | 30 pages read; only phone numbers and email are given, no WhatsApp/LINE | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-11 | https://poliklinika-ceperkovic.ba | 30 pages read, no hreflang/English version and no statement about English-speaking staff | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-12 | https://poliklinika-ceperkovic.ba | 30 pages read; no online estimate/consultation feature found | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-13 | https://poliklinika-ceperkovic.ba | 30 of 30 pages read carry JSON-LD (Organization, Article, ProfilePage types) | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-deepen-14 | https://poliklinika-ceperkovic.ba/dentalna-radiologija/ | Separate pages exist for radiology, endodontics, pediatric dentistry and orthodontic treatment | 2026-09-17 |
| poliklinika-ceperkovic-tuzla-gbp-2026-09-25 | https://www.google.com/maps?cid=16660463474804393844&hl=en | Google listing read on 2026-09-25: rating 4.4 from 76 reviews; star histogram 1★ 10 / 2★ 1 / 3★ 0 / 4★ 0 / 5★ 65; newest review dated 2026-09-25. | 2026-09-25 |
| poliklinika-ceperkovic-tuzla-deepen-5 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Stomatol… | TripAdvisor autocomplete for the clinic's name returns 3 results, none a Tuzla dental practice | 2026-09-29 |
| poliklinika-ceperkovic-tuzla-deepen-15 | https://poliklinika-ceperkovic.ba | Clinic website HTML (177,183 bytes) checked for a tripadvisor.com reference; none found | 2026-09-29 |
| poliklinika-ceperkovic-tuzla-deepen-16 | https://www.whatclinic.com/dentists/bosnia-and-herzegovina | WhatClinic's Bosnia and Herzegovina dentist catalogue, read 2026-10-01: 12 clinics for the whole country on a single page (6 in Banja Luka, 2 in Sarajevo, one each in Tuzla, Bihać, Goražde and Kiseljak) - the Tuzla one is Novodent; this clinic has no profile | 2026-10-01 |
| poliklinika-ceperkovic-tuzla-deepen-17 | https://www.dentaldepartures.com/dentists/bosnia-and-herzegovina | Dental Departures, read 2026-10-01: its search lists a single clinic in Bosnia and Herzegovina (Dental Clinic Sulejmanagic, Sarajevo) and recognises no location for Banja Luka, Tuzla, Mostar or Zenica | 2026-10-01 |
| poliklinika-ceperkovic-tuzla-deepen-18 | https://bookimed.com/clinics/country=bosnia-and-herzegovina/ | Bookimed, read 2026-10-01: its Bosnia and Herzegovina clinic page has been removed ("Page removed", HTTP 410) - the platform lists no clinic in the country | 2026-10-01 |
| poliklinika-ceperkovic-tuzla-deepen-19 | https://www.trustpilot.com/review/poliklinika-ceperkovic.ba | Trustpilot page for the clinic's domain poliklinika-ceperkovic.ba, read 2026-10-01: Trustpilot's "page could not be found" - no Trustpilot profile | 2026-10-01 |
| poliklinika-ceperkovic-tuzla-r6rep | https://www.google.com/maps?cid=16660463474804393844&hl=en | Google listing "PZU Stomatološka poliklinka Čeperković", read 2026-10-05 with its reviews sorted lowest first, newest first, highest first and by relevance: rating 4.4 from 76 reviews, histogram 10 one-star, 1 two-star, 0 three-star, 0 four-star, 65 five-star; 16 distinct reviews read (dated 2024-10-07 to 2026-09-25), 0 with an owner reply; the lowest-rated reviews read are dated 2024-2026. | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Reputation check 2026-10-05 on the clinic's Google listing (16 reviews read): owner replies to reviews no. |
| 2026-10-01 | Searched the review platforms that cover Bosnia and Herzegovina (WhatClinic, Dental Departures, Bookimed, Trustpilot): no profile of the clinic on any of them. |
| 2026-09-29 | Checked TripAdvisor's own search and re-read the clinic's website: no TripAdvisor listing and no TripAdvisor link on the site. |
| 2026-09-29 | Corrected 2026-09-29: review count 76 (was 72) from the Google listing on 2026-09-25; review recency within 3 months (newest review dated 2026-09-25). |
| 2026-09-17 | Re-read on 2026-09-17: the clinic’s website in full (all 36 pages of its sitemap) and its Google listing. Recorded: CBCT imaging documented and priced; implants and oral surgery among the treatments; structured data and dedicated per-treatment pages; no WhatsApp/LINE, English-language content, online consultation or emergency/same-day service; no international-patient documentation (the only "abroad" mention concerns the dentists’ own training). Two independent reviews describe rushed prosthetic work that needed a costly correction the practice did not follow up on. Google rating 4.4 from 72 reviews, newest 2026-04-28, no signs of review manipulation. |
| 2026-08-27 | Initial data collection and verification (single research pass): official website, live Google Maps rating/review count, and a country-level AI/search-visibility check against the methodology’s five fixed queries. |
A question or a correction?
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